Privacy & Cookies

PRIVACY & COOKIES

This privacy policy describes how LIVES obtains, stores and makes use of the information you provide when using or interacting with our website, lives.org.uk.

If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.

This policy is updated from time to time. The latest version is published on this page.

This website privacy policy was updated on: 25/06/2019

OUR FUNDRAISING PROMISE TO YOU

• We will never share your data with any other organisation for marketing purposes
• We always aim to send you a personal thank you for your donation
• We only send marketing communications to those who have explicitly given us consent to do so
• We promise to provide information about our work so you can see how your money is being spent and the difference you’re making. To do this though, we need your permission to send you marketing communications.
• If you tell us that you don’t want us to contact you in a particular way, we won’t
• If you sign up to give us a regular monthly gift by direct debit, we won’t ask you to increase that monthly gift for at least a year
• We work to best practice, and will take appropriate action promptly if we fail to meet our standards
• We will answer your questions. You can reach us from 9am – 5pm on 01507 525 999 or email us at fundraising@lives.org.uk.

DATA COLLECTION

We collect different types of information for various purposes to provide and improve our service to you.

We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

PERSONAL DATA

While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”).

Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Cookies and Usage Data

USAGE DATA

We may also collect information how the website is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

TRACKING & COOKIES DATA

This site may use cookies or browser tracking technologies to provide a better overall user experience. This information allows us to continue modifying the site to meet end user browser types, operating systems, and frequency of visits. Personal information cannot be collected by these methods unless expressly provided by the end user. Aggregate cookie and tracking information may be shared with third parties.

A “cookie” is a small text file that’s stored on your computer, tablet or phone when you visit a website.

Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and enable us to remember things about you as a returning visitor.

We use cookies (and sometimes other similar technologies) to:

• Monitor your use on our website and gather analytics to help us improve your browsing experience
• Remember your preferences to personalise your visit
• Identify whether you are signed in to our website
• Personalise our website and display information relevant to you
• Help us improve the usability of our website
• Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.